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Shipping Policy

Last updated: November 7, 2025

Shipping Policy

We want to make sure your order gets to you as quickly and smoothly as possible! Here’s what you need to know about our shipping process.


1. Processing Time

  • We process orders within 1–3 business days.

  • If you place an order on a weekend or holiday, we’ll start processing it on the next business day.


2. Shipping Options & Delivery Times

  • Standard Shipping: Delivered within 7 to 15 working days.

Please note that delivery times may vary depending on your location, carrier delays, or unexpected events beyond our control.


3. Shipping Costs

  • Shipping rates are calculated at checkout based on your location and chosen shipping method.

  • We may offer free shipping for orders over a certain amount (check our website for the latest offers).


4. International Shipping

  • We do ship internationally to select countries.

  • Any customs duties, taxes, or import fees are the customer’s responsibility.

  • International shipping times may be longer due to customs processing and local delivery conditions.


5. Tracking Your Order

  • Once your order ships, we’ll email you a tracking number.

  • You can use this number to check your order’s delivery status in real time through our website or the carrier’s portal.


6. Double-Check Your Address

Please ensure your shipping address is accurate before placing your order.
We cannot be held responsible for orders sent to incorrect addresses provided by the customer.


7. Delays or Lost Packages

  • If your package is delayed, contact our customer support team and we’ll assist in locating it.

  • In the rare event that a package is lost, we will investigate and may offer a replacement or refund, depending on the situation.


8. Returns Due to Non-Delivery

If a package is returned to us due to an incorrect address or refusal to accept delivery, you may be responsible for the reshipping cost.


Contact Us

If you have any questions or need assistance with your shipment, please contact our support team:

CARTZONE ECOMMERCE PRIVATE LIMITED
Flat F-1 5/S/52, Sector-5, SFS, Aggarwal Farm, Mansarovar, Jaipur,
Jaipur – 302020, Rajasthan, India
📞 (+91) 7300076450
📧 support@cartzones.com

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