CANCELLATION, RETURN & REFUND POLICY

Last Updated: January 16, 2026

At CartZones (CARTZONE ECOMMERCE PRIVATE LIMITED), we aim to provide a smooth and reliable shopping experience. This policy outlines the terms governing cancellations, returns, exchanges, and refunds.

By placing an order on https://cartzones.com, you agree to this policy.

1. Order Cancellation

1.1 Cancellation Before Dispatch

• Orders can be canceled before shipment via the “My Orders” section or by contacting support.
• A full refund will be initiated to the original payment method within 3–5 business days.

1.2 Cancellation After Dispatch

• Orders cannot be canceled once shipped.
• You may refuse delivery or accept and initiate a return as per this policy.

2. Return Eligibility & Window

2.1 Return Window

• Returns must be initiated within 14 days from delivery date.

2.2 Mandatory Conditions

To qualify for return, items must be:

• Unused, unworn, unwashed
• Undamaged and in original condition
• With all tags, packaging, and accessories intact
• Free from stains, perfume, or alterations

2.3 Non-Returnable Items

The following are not eligible for return:

• Lingerie, innerwear, and intimate wear
• Customized or made-to-order products
• Items marked “Final Sale” or “Non-Returnable”

3. Return Process

3.1 Initiation

• Log in → “My Orders” → Select item → Submit return request
• Provide reason and upload images (mandatory for damaged/defective items)

3.2 Pickup / Self-Ship

• Depending on serviceability, we will arrange pickup or request self-shipping

3.3 Quality Check (QC)

• All returned items undergo strict inspection

3.4 Approval / Rejection

• ✅ Approved → Refund/Exchange processed
• ❌ Rejected → Item shipped back to customer

4. Shipping Charges for Returns

4.1 Customer-Initiated Returns

• For size issues or change of mind:
  → Customer bears return shipping charges

4.2 Company Fault Returns

• For defective, damaged, or wrong products:
  → CartZones bears full return cost
• Must be reported within 48 hours of delivery

5. Refund Policy

5.1 Refund Mode

• Refunds are issued to the original payment method only

5.2 Timeline

• Initiated within 3–5 business days after QC approval
• May take 3–7 additional days depending on bank/payment provider

5.3 Non-Refundable Charges

• Shipping charges (if applicable)
• Cash on Delivery (COD) fees
  (Refunded only in case of company error)

6. Exchange Policy

• Exchanges allowed for:
  • Size issues
  • Damaged/defective items

شروط:

• Request must be raised within 7 days of delivery
• Subject to stock availability

If replacement is unavailable → Full refund will be issued

7. Refused Deliveries & Failed Attempts

If an order is:

• Refused at delivery, OR
• Undelivered after 3 attempts

Then:

• Two-way shipping charges may be deducted
• COD option may be disabled for future orders

8. Policy Against Abuse & Fraud

To ensure fair usage:

We monitor:

• Excessive returns
• Used product returns (“Wardrobing”)
• False claims (e.g., missing/empty packages)

We reserve the right to:

• Reject returns
• Block refunds
• Suspend or terminate accounts

9. Self-Shipping Responsibility

If you choose self-return:

• Use a reliable, trackable courier service
• Share tracking details with us

⚠️ The Company is not liable for:

• Lost shipments
• Damaged returns during transit

10. Limitation of Liability

• Liability is limited to the purchase value of the product
• We are not responsible for indirect or consequential losses

11. Force Majeure

We are not liable for delays caused by:

• Natural disasters
• Strikes, lockdowns, pandemics
• Logistics disruptions
• Government restrictions

12. Changes to This Policy

We may update this policy at any time.
Changes will be effective immediately upon posting.

13. Contact & Support

For assistance:

CARTZONE ECOMMERCE PRIVATE LIMITED
Flat F-1 5/S/52, Sector-5, SFS, Aggarwal Farm,
Mansarovar, Jaipur – 302020, Rajasthan, India

Phone/WhatsApp: +91 7300076450
Email: support@cartzones.com