Privacy Policy

Last updated: January 16, 2026

CARTZONE ECOMMERCE PRIVATE LIMITED (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make purchases through our e-commerce platform.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following categories of information to provide and improve our services:

a) Personal Information

When you register, place an order, or contact us, we may collect:

• Full name

• Email address

• Mobile number

• Billing and shipping address

• Login credentials

b) Order & Transaction Information

• Products purchased

• Order history

• Delivery details

• Invoice and payment confirmation details

c) Payment Information

Payments are processed through secure third-party payment gateways.
We do not store complete credit/debit card details on our servers.

d) Technical & Usage Data

• IP address

• Browser type and device information

• Pages visited and browsing activity

• Date, time, and duration of visits

e) Cookies & Tracking Technologies

We use cookies to enhance user experience, store preferences, and analyze website performance.

2. How We Use Your Information

We use collected information for the following purposes:

• To process and deliver orders

• To manage accounts and customer relationships

• To provide customer support and resolve issues

• To improve website functionality and user experience

• To send order updates and service-related notifications

• To send promotional communications (with user consent)

• To prevent fraud, misuse, and unauthorized access

• To comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent personal data. Information may be shared only in the following cases:

a) Service Providers

With trusted third parties for:

• Payment processing

• Order fulfillment and logistics

• Website hosting and analytics

• Customer communication

b) Legal & Regulatory Requirements

When required by law, court orders, government authorities, or regulatory bodies.

c) Business Transfers

In case of merger, acquisition, or sale of business assets, data may be transferred subject to confidentiality obligations.

4. Data Security

We use industry-standard security measures to protect personal data against unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet is completely secure.

5. Data Retention

We retain personal data only for as long as necessary for legal, operational, and business purposes.

• Account & Personal Information:
  Retained while the account remains active and for up to 3 years after account closure, unless a longer period is required by law.

• Order & Transaction Records:
  Retained for up to 7 years to comply with Indian taxation, accounting, and regulatory requirements.

• Payment Information:
  Full card details are not stored. Payment data is handled by authorized payment gateways as per their compliance standards.

• Customer Support Communications:
  Retained for up to 24 months for dispute resolution and quality assurance.

• Usage & Technical Data:
  Retained for up to 12 months for analytics, security monitoring, and system improvement.

• Marketing Preferences:
  Retained until the user unsubscribes or withdraws consent.

After the retention period, data is securely deleted or anonymized.

6. Your Rights

Subject to applicable laws, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of data

• Withdraw marketing consent

• Object to certain processing activities

• Request data portability (where applicable)

To exercise these rights, contact us using the details below.

7. Cookies Policy

Cookies help us:

• Remember login sessions

• Track shopping cart activity

• Improve site performance

You may disable cookies via browser settings; however, some features may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites such as payment gateways or logistics partners. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

CARTZONE ECOMMERCE PRIVATE LIMITED
Flat F-1 5/S/52, Sector-5, SFS, Aggarwal Farm,
Mansarovar, Jaipur – 302020, Rajasthan, India

📞 +91 7300076450
📧 support@cartzones.com