Privacy Policy

Last Updated: January 16, 2026

Welcome to https://cartzones.com (“Platform”).
Cartzone Ecommerce Private Limited (“Company,” “we,” “our,” or “us”) values your trust and is committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws.

By accessing or using our services (“Services”), you agree to this Privacy Policy.

1. Definitions

• Personal Data: Any data about an identifiable individual.
• Processing: Collection, storage, use, sharing, or deletion of data.
• Data Principal: The individual to whom the personal data relates.
• Data Fiduciary: Cartzone Ecommerce Private Limited.

2. Information We Collect

A. Information You Provide

• Name, phone number, email address
• Billing and shipping address
• Pincode and location details
• GST details (if applicable)
• Account credentials
• Wishlist and preferences

B. Automatic Information

• IP address, browser type, device information
• Website usage data and clickstream behavior
• Purchase history and transaction details
• Mobile app logs, crash reports, device IDs

C. Information from Third Parties

• Logistics partners (e.g., delivery updates)
• Payment gateways (transaction confirmations)
• Fraud detection and credit agencies

3. Lawful Basis for Processing (DPDPA Compliance)

We process your personal data based on:

• Consent – When you register, browse, or make a purchase
• Legitimate Uses – Fraud prevention, security, analytics
• Legal Obligations – Taxation, compliance, law enforcement

4. Purpose of Data Processing

We use your data to:

• Process orders, payments, and deliveries
• Provide customer support
• Personalize user experience and recommendations
• Improve our platform and services
• Prevent fraud and enhance security
• Comply with legal and regulatory requirements

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Store cart and wishlist items
• Analyze traffic and usage patterns

You can control cookies via your browser settings.

6. Interest-Based Advertising

We display personalized ads based on your activity.
We do not sell personal data and do not share personally identifiable information with advertisers.

7. Sharing of Personal Data

We share your data only in the following cases:

A. Service Providers

• Logistics partners (e.g., BlueDart, Delhivery)
• Payment gateways (e.g., Razorpay, Cashfree)
• IT, analytics, and marketing vendors

B. Legal Compliance

• When required by law or legal process
• To protect rights, property, or safety

C. Business Transfers

• During mergers, acquisitions, or restructuring

8. Cross-Border Data Transfer

Your personal data may be transferred and stored outside India where required.
We ensure such transfers comply with DPDPA safeguards and maintain adequate protection standards.

9. Data Security

We implement strong security practices:

• SSL encryption for data transmission
• PCI-DSS compliance for payment data
• Access control and monitoring systems
• Periodic security audits

10. Data Retention Policy

We retain your data only as long as necessary:

• Account Data: Until account deletion
• Transaction Records: Up to 7 years (as per law)
• Analytics Data: Anonymized after use

11. Your Rights (DPDPA 2023)

As a Data Principal, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal obligations)
• Withdraw consent anytime
• Nominate a representative

To exercise rights, contact us at: support@cartzones.com

12. User Controls & Opt-Out

You can:

• Unsubscribe from marketing emails
• Disable cookies via browser settings
• Delete your account through profile settings

13. Children’s Privacy

Our platform is not intended for individuals under 18.
We do not knowingly collect data from minors without parental consent.

14. Third-Party Links

Our Platform may contain links to external websites.
We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with the updated date.

16. Dispute Resolution & Jurisdiction

• Governed by the laws of India
• Jurisdiction: Courts of Jaipur, Rajasthan

17. Grievance Officer (DPDPA Compliance)

Name: Compliance Officer
Company: Cartzone Ecommerce Private Limited
Email: support@cartzones.com
Address: Flat F-1 5/S/52, Sector-5, SFS, Aggarwal Farm, Mansarovar, Jaipur – 302020, Rajasthan, India
Phone: +91 7300076450